TableHound Privacy Policy
This online privacy policy tells you about the information Tablehound.com collects through our Website, http://www.tablehound.com (the "Website") and how we use that information. If you have any questions about our privacy policy or our use of your information, please email us.
A Special Note About Children: Children are not eligible to use our service and we ask that minors (under the age of 13) do not submit any personal information to us or use the service. Tablehound.com does not collect or maintain information from those actually known to be under the age of 13, and no part of our Website is structured to attract anyone under the age of 13.
This Privacy Policy was last updated November 2008.
Tablehound.com is the sole owner of the information collected on its Website. We will not sell, share or rent this information to others in without first obtaining your consent.
Tablehound.com may collect information when you visit or use our Website. We also may automatically record information on our server logs from your internet browser, such as your IP address, page requests and cookie information. This information may be used to customize the content you see when you use our Website. This information is generally used to fulfill your requests, to contact you and to customize and improve your experience with Tablehound.com.
Every computer connected to the internet is given an IP address. We use IP addresses to analyze trends, administer the Website, track users' movement and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information, and our web servers do not record the email addresses of our visitors.
A "cookie" is a piece of data stored on a user's hard drive containing information about the user. To receive a customized experience at Tablehound.com you should allow your computer to accept cookies. As part of offering and providing personalized services, we may use cookies in an effort to save you time while on our Website. If you reject cookies, you may have limited use of the Website. Generally we use cookies to:
When a customer joins Tablehound.com we collect information to provide customized service, to deliver dining certificates and other communications via email and to allow our customers to access and manage their Tablehound.com purchases and requests. (Please note that dining certificates are delivered via mail so a valid mail address is required.) We collect some or all of the following information:
Full Name, Email Address, Password, Address, City, State, Zip Code, Phone Number, Tablehound.com Gift Certificate purchases, Reservation Requests and Customer Service Correspondence
Information required to become a registered user includes name, password, email address and telephone number. All users have the option not to receive emails from Tablehound.com (and/or from Tablehound.com restaurant partners), other than automated service messages concerning an order, request or dining survey.
Some of our services may be offered in conjunction with partner restaurants with which we work. In order for us to provide these services to you, it may be necessary for us to share your personal information with one or more of the restaurants with which you have interacted. These trusted partners are not allowed to use personally identifiable information except for the purpose of providing these services. If you do not want your data to be shared, you can choose not to allow the transfer by not using that particular service.
If you choose to make an online reservation using Tablehound.com it is required that you are a registered user of Tablehound.com and you will need to provide your name, phone number, email address, requested reservation date and time along with the number of people in the party. (For best results, make your reservation during the restaurant's regular hours of operation.) The restaurant has the option to contact you about the reservation; this call may be recorded for training and quality control.
You may access your account through the "My Account" link. There you will be able to manage your email preferences, and update your contact information.
We send out two types of emails - transactional and promotional. Our users are given the opportunity to "opt-out" of receiving promotional communications from Tablehound.com by sending an email with the information to update to info@Tablehound.com.
Transactional emails include registration, confirmation, account update, customer service, restaurant surveys and other communications that Tablehound.com needs to reach our customers concerning their account, requests or purchases. This does not include any promotional communications, such as sales or specials. You may not opt out of these transactional communications. These emails will all be sent from a Tablehound.com address, or from our eCommerce partners at www.authorize.net.
Promotional emails are sent to customers who opted into our email list. This option is provided when registering with Tablehound.com. These emails share exclusive sales and offers with our users and will be sent from Tablehound.com.
If you are having trouble receiving these emails first check your spam/junk folder. Occasionally emails can mistakenly end up in your spam/junk folder; it may help to add Tablehound.com to your address book. You can also email info@Tablehound.com and have us check to make sure you are still on the list, be sure to include your email address.
If you have opted-in to receive promotional emails you may opt out of these promotional emails at any time by sending an email with their request to info@Tablehound.com
If you send us correspondence, including emails and letters, we may retain such information in the records of your account. We may also retain customer service correspondence and other correspondence from Tablehound.com to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our Terms of Use Agreement. We may, over time, delete these records, if permitted by law.
As a general rule, except as described in this privacy policy, we will not disclose any of your personally identifiable information except when we have your permission or under special circumstances (such as when we believe the law requires it). We may disclose or share aggregated demographic information with our restaurant partners and affiliates, however, except as described above, this is not linked to any personal information that can identify any individual person or company. In addition, Tablehound.com may disclose account or other personal information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with Tablehound.com's rights or property, other Website users or anyone else that could be harmed by such activities.
Tablehound.com may also release personal information to appropriate governmental authorities under the following circumstances:
As with any other business, it is possible that Tablehound.com in the future could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by Tablehound.com, including customer account information, but would continue to be bound by this Privacy Policy unless and until it is amended as described herein.
From time-to-time Tablehound.com may request information from users via surveys. Participation in these surveys, to the extent we run any, is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip code and age level). Survey information will be used for purposes of monitoring ad/or improving the use and satisfaction of the Website.
For purposes of allowing targeted marketing, restaurant owners are provided with access to the name and email information for each purchaser of a Tablehound.com dining certificate for their restaurant once such certificate has been validated. After you have used your dining certificate you may be invited to take a survey to provide feedback to the restaurant about your dining experience. These survey results will be provided to the restaurant. If you choose to leave added comments the restaurant will be provided with your name and email address along with your comment so they may follow-up if necessary. If you would like to send comments to Tablehound.com you may send an email to info@Tablehound.com at anytime.
This Website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other websites, as this privacy policy applies solely to Tablehound.com. We encourage our users to remain vigilant when they leave our Website and to read the privacy statements of each and every website that collects personally identifiable information.
The Tablehound.com team takes security seriously and takes numerous precautions to protect our customer’s personal information. When our users submit sensitive information via the Website (e.g. [credit card information]), such information is protected both on- and offline. [We encrypt certain sensitive information using Secure Socket Layer (SSL) technology to ensure that our visitors' information is safe as it is sent over the internet to our server. SSL works by using a private key to encrypt data that is transferred over the SSL connection]. TABLEHOUND DOES NOT COLLECT, OR STORE, CREDIT CARD NUMBERS, EXPIRATION DATES, VALIDATION CODES OR EVEN CARD TYPE
In addition, all of our users' sensitive information is restricted in our offices. While Tablehound.com employs commercially reasonable security measures to protect our data and seeks to partner with companies, which do the same, we cannot absolutely guarantee the security of any data transmission over the internet or any wireless network. Unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure, and we therefore are not responsible for any breach of security or for any actions of any third parties that may receive any such information.
If we decide to change our privacy policy, we will post those changes under the appropriate link on the "home page" of our Website so our users are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. The new terms shall be effective immediately upon being posted on the Website. It is the responsibility of each user to review the latest terms from time to time, and if any user does not agree with any updates to the privacy policy, such user should immediately cease use of the Website and any purchased services.
Phone
(617) 319-5780
For Customers & Restaurant Owners:
Customer Service Inquiries | info@Tablehound.com
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